Case Study: Royal National Lifeboat Institution achieves streamlined volunteer training and improved reporting with Cornerstone OnDemand

Royal National Lifeboat Institution - Customer Case Study

The Royal National Lifeboat Institution (RNLI) needed to overhaul a complex, outdated volunteer training program that had grown to 85 competencies, created frustration, and contributed to attrition rates of 15–20%. Its old learning management system also limited reporting and made it hard to track progress, readiness, and safety across stations.

Cornerstone OnDemand helped RNLI transform its approach with Cornerstone Learn, giving volunteers streamlined learning journeys, mobile access, blended learning, and real-time reporting. The new framework reduced training time, cut travel and course costs, improved safety and readiness visibility, and lowered monthly churn while enabling better data-driven decisions across the organization.

Royal National Lifeboat Institution

James Ellerton

Competency Development Manager