Case Study: ReSource POS improves customer service and reporting with Converged Communication Systems' Avaya IP Office Contact Center

ReSource POS boosts service for 20-30 daily calls with Converged Communication Systems

ReSource POS, a Chicago-based point-of-sale reseller, faced challenges with its legacy contact center system as its business grew. The system could not handle increased call volume, track voicemails, or deliver detailed reports. Converged Communication Systems implemented the Avaya IP Office Contact Center to address these issues.

The solution from Converged Communication Systems provided robust reporting and analytical capabilities, leading to immediate improvements in performance and efficiency. This allowed ReSource POS to gain valuable insights into call metrics and agent performance, enhancing their product offerings and boosting customer satisfaction.

ReSource POS