Case Study: Radio Flyer improves customer call handling with Converged Communication Systems and Avaya IP Office

Radio Flyer handles 35,000 customer calls a year with Converged Communication Systems

Radio Flyer, a toy manufacturer, was facing challenges with an outdated and unreliable phone system that struggled to handle their high volume of over 35,000 customer calls per year. They sought a new solution suited for a company of their size and turned to vendor Converged Communication Systems for the Avaya IP Office Platform.

Converged Communication Systems implemented the Avaya IP Office Platform, which provided a reliable and scalable phone system. The solution improved customer call handling, made it easy to manage users and changes, and allowed the business to collect valuable data. This data fueled operational improvements and staffing efficiencies for Radio Flyer.

Radio Flyer