Case Study: Misumi USA replaces an unstable phone system with Converged Communication Systems and Avaya IP Office Server Edition

Misumi USA replaces an unstable phone system in months with Converged Communication Systems

The customer, Misumi USA, an industrial configurable components supplier, struggled with an unreliable and failing phone system from their previous vendor. Their IT team lost faith in the solution, and business users were in dire need of a replacement. Converged Communication Systems worked with them to implement a new Avaya IP Office Server Edition phone system with Contact Center Select.

Converged Communication Systems designed and installed the new Avaya system, which included an Avaya Contact Store recording solution. The CCS team identified and remedied issues that the previous vendor had missed. As a result, Misumi USA improved its workforce optimization and now benefits from ongoing telephony support and services from Converged Communication Systems.

Misumi USA