Case Study: Hogsalt achieves $75K in monthly revenue by stopping missed calls with Converged Communication Systems

Hogsalt gains $75K per month in revenue with Converged Communication Systems

Hogsalt, a Chicago-based hospitality group, faced a significant challenge with missed phone calls from customers trying to make reservations during hours when their restaurants were closed. Converged Communication Systems (CCS) worked with them to select and implement an IVR (Interactive Voice Response) and call distribution solution that integrated with their existing telecom equipment.

The solution implemented by Converged Communication Systems included a call distribution system with a whisper message feature, which empowered agents to deliver personalized service. This directly resolved the missed call problem, leading to a reported revenue increase of $75,000 per month for the client.

Hogsalt