Case Study: a Chicago-based investment firm achieves disaster recovery and multi-site redundancy with Converged Communication Systems and Avaya Virtual Server Edition

a chicago-based investment firm adds a second site and cuts downtime with Converged Communication Systems

The customer, a Chicago-based investment firm, faced the challenge of adding a new site to its operations and establishing a robust disaster recovery plan for its Avaya communication system. They engaged vendor Converged Communication Systems to integrate the new location and create a failover solution between their two data centers.

Converged Communication Systems implemented an Avaya Virtual Server Edition solution on the client's VMware environment, which provided a high level of redundancy and resiliency. The solution also included a redundant Avaya Session Border Controller, SIP trunks, and Avaya one-X Communicator. As a result, the firm gained a managed private cloud phone system that supports multiple sites and remote users, significantly reduced its hardware footprint, and minimized potential downtime.