Case Study: Navitend achieves profitable managed-services growth with Continuum's RMM and 24/7 NOC

With the Wisdom of Experience, navitend Comes Back to Continuum

navitend is a Byram, NJ–based IT provider founded in 2002 that serves clients along the New York–Philadelphia corridor. After moving from break‑fix to managed services, the nine‑person firm struggled to balance cost with a comprehensive RMM toolset and reliable after‑hours support; a brief switch to LabTech to save money revealed gaps in alerts/notifications, scripting integration, and the loss of a 24/7 NOC.

navitend returned to Continuum’s platform, combining intelligent RMM with a 24/7/365 NOC, restoring integrated monitoring and outsourced incident response. The change reduced their after‑hours burden, improved accountability and client service, helped win new business, and freed the team to focus on more profitable managed services and consulting.

Navitend

Barry McGuire

Navitend