Case Study: Tyneso achieves double-digit revenue growth and higher SLAs with Continuum

Tyneso Builds a Relationship Business with Continuum

Tyneso, a Benelux IT firm founded in 2005 that shifted from hardware reselling to a relationship-focused services model, struggled with constant day-to-day firefighting: unexpected overnight server outages, limited staff, and no round-the-clock coverage made it hard to meet customer expectations or pursue growth. The company needed reliable 24x7 monitoring and managed services so it could stop reacting to incidents and focus on higher-value customer work.

By partnering with Continuum — deploying Continuum Command, Fortify and Recover and leveraging Continuum’s NOC/SOC and dedicated technical staff — Tyneso achieved higher SLAs and reduced downtime, improved customer satisfaction, and expanded its service portfolio (notably security offerings). The firm now posts double-digit annual revenue growth, has invested in a new office, and can concentrate on strategic business development and an aggressive growth plan targeting mid-market customers.

Tyneso

Steven Tytgat

Founder and Managing Director