Case Study: Computer Consultants, Inc. achieves streamlined RMM deployment and faster service with Continuum

Switch to Continuum RMM Delivers User Experience Other Providers Only Promised

Computer Consultants, Inc. (CCI), a St. Louis–based IT services firm led by president Lee Wagner, struggled to find a remote monitoring and management (RMM) tool that lived up to sales promises. After trying multiple platforms (N-able, Kaseya, LabTech, Zenith Infotech) CCI faced heavy setup, ongoing updates, infrastructure maintenance, and no real reduction in technician workload or headcount.

CCI migrated to Continuum’s prepackaged RMM and Network Operations Center (NOC) services, eliminating local infrastructure and reducing setup effort. The NOC handles overnight tickets and routine tasks, improving response times and communication, allowing CCI to grow its managed services, take on new clients confidently, and keep staffing levels low.

Computer Consultants,Inc.

Lee Wagner

President