Case Study: Secure Network Services achieves rapid, scalable growth and consistent enterprise-class service quality with Continuum

Secure Network Services, Inc. Grows Rapidly While Improving Life-Work Balance with Continuum

Secure Network Services, Inc. (SNS), founded by Robert S. Gelsinger in 2003 and operating as a full-time managed services provider since 2009, needed a way to maintain consistently high service quality without relying on a costly, highly skilled in-house technical staff. Heavy dependence on individual employee skills and manual processes had cost the company more than $150,000 over 18 months and limited scalability, so SNS sought a partner to deliver repeatable, enterprise‑class service across its customer base.

SNS deployed Continuum’s suite—Command, Fortify, Recover, Assist and a Dedicated Tech plus NOC support—to automate hundreds of hours of manual work, provide 24/7 monitoring and help-desk escalation, and enable real-time detection and recovery. The result: consistent, scalable service for clients of all sizes, new revenue from upsells and expanded offerings, the company’s first Fortune 500 customer, greater profitability with a small team, and improved work–life balance for the founder.

Secure Network Services

Robert S. Gelsinger

Founder