Case Study: Preferred Communications Systems, Inc. achieves renewed reliability and increased managed-services revenue with Continuum's RMM and NOC

Renewed Reliability Makes for Rewarding Partnership Between PCSI and Continuum

Preferred Communications Systems, Inc. (PCSI) is a Chicago-based IT and phone support firm founded in 1991 that provides server, desktop, network and managed services—primarily to manufacturing and association clients. To maintain its promise of “peace of mind and a better bottom line,” PCSI needed a more responsive, proactive infrastructure partner to close service gaps and improve client outcomes.

PCSI implemented Continuum’s remote monitoring & management (RMM) and NOC services, which now underpin about one third of its revenue. Continuum brought faster, more proactive support—resolving major incidents smoothly, improving communication, and strengthening the partnership—leading PCSI to report noticeably better customer service and a “batting 1,000” experience.

Preferred Communications Systems, Inc.

Vince Arden

Chief Finance Officer, PCSI