Case Study: Ratcliff IT achieves security leadership and predictable, scalable growth with Continuum

Ratcliff IT Takes the Lead on Security with Continuum

Ratcliff IT, a U.K. managed service provider, faced a scaling challenge: their engineers were tied up with routine support and tooling, preventing the firm from building deeper client relationships and differentiating beyond commodity services. They needed a way to grow sustainably, add security expertise, and move from break‑fix work to higher‑value offerings.

By adopting Continuum Command, Continuum Fortify and the Continuum SOC, Ratcliff offloaded NOC and security operations so internal staff could focus on strategic work. The pay‑as‑you‑grow pricing and fixed‑cost model delivered predictable margins, enabled new security and hybrid cloud services without increasing headcount, and strengthened their brand—resulting in better service, higher value for clients, and clearer differentiation in the market.

Ratcliff IT

James Ratclif

Managing Director