Case Study: MySherpa achieves strategic IT leadership and higher margins with Continuum

Partnership With Continuum Triggers 600 Percent Revenue Growth

MySherpa, an MSP founded to act as a technology “guide” rather than a break‑fix vendor, needed to deepen customer relationships by shifting from reactive support to proactive, strategic services. The company’s challenge was to free engineers from firefighting so they could lead migrations, virtualization and other high‑value initiatives that drive customer outcomes.

By partnering with Continuum (Command, Recover, Fortify, Assist), MySherpa outsourced monitoring, backups, security and large technical tasks, freeing internal resources for strategic work. The result: rock‑solid backups and 24x7 support, expanded project offerings (Exchange/Office365 migrations, virtualization), near‑zero attrition, higher‑margin project revenue, lower tool costs through collective buying power, and a flexible, more profitable MSP model.

MySherpa

Ethan Tancredi

President, MySherpa