Case Study: Onebyte achieves MSP 2.0 and boosts revenue with Continuum

Onebyte Evolves to MSP 2.0 with Continuum

Onebyte, a U.K.-based IT provider that grew from a one-person break‑fix shop into a hosted desktop business, found itself overwhelmed by constant customer issues and repetitive tickets that prevented staff from fixing root causes or delivering strategic value. Hiring more operations people didn’t solve the noise, and the company needed a way to move beyond day‑to‑day firefighting.

Onebyte implemented Continuum Command with NOC support, outsourced its help desk, and deployed Continuum Recover and Fortify. The NOC quickly resolved long‑standing server problems, tickets dropped, and the team shifted to a proactive “MSP 2.0” model. As a result Onebyte reduced its tech headcount (from 12 to 5) while supporting the same users, standardized higher‑margin service offerings, and increased revenue, profit and earnings per customer while deepening strategic customer relationships.

Onebyte

Warren Pountain

Chief Executive Officer