Case Study: DWP Information Architects achieves improved NOC performance, better client communication and cost savings with Continuum

New Continuum Partnership Proves to Be Upgrade for DWP Information Architects

DWP Information Architects, a Thousand Oaks–based IT support firm serving small professional businesses since 2002, focuses on proactive managed services and exceptional client communication. To keep healthcare and accounting clients secure and compliant, DWP needed a reliable managed-services partner that could deliver consistent, high-quality technical support, a responsive NOC, and an effective virtual help desk.

DWP partnered with Continuum and adopted its IntelliMonitoring RMM, NOC Service, and Virtual Help Desk; Continuum’s improved communication quickly uncovered incorrect RMM settings and boosted help-desk responsiveness. The result is stronger 24/7 monitoring and faster issue resolution, higher client satisfaction, and cost savings DWP can pass on to customers—making their offering more competitive.

DWP Information Architects

Denis Wilson

President