Case Study: Network Coverage wins larger contracts and 25% annual growth with Continuum

Network Coverage grows revenue 25 percent per year with an expanded service portfolio, larger customer organizations, and a wider service area with Continuum

Network Coverage, a U.S. managed IT services provider, moved into managed services in 2011 but struggled with an unreliable RMM platform, undetected server and drive failures, and constant reactive firefighting. With fixed-rate pricing and unresponsive vendors, the small team found it difficult to control labor costs, protect margins, and deliver on service promises.

The company adopted Continuum’s integrated suite—Command (RMM/NOC), Fortify (security/SOC), Recover (BDR) and Assist—gaining automated detection and remediation, 24/7 NOC/SOC support, and a single pane of glass. That shift reduced staffing needs, improved reliability, enabled new service offerings (security, database, web, cloud), helped win larger contracts and customers, and supported sustained 25% annual revenue growth over four years.

Network Coverage

Terry Ledger

Owner