Case Study: Keystone IT Consulting prevents downtime and accelerates response with Continuum's Autotask API integration

Keystone IT Prevents Downtime Using Proactive Ticket Monitoring via Continuum/Autotask Integration

Keystone IT, a St. Louis–based MSP serving healthcare clients since 2001, needed to eliminate gaps in monitoring and maintain near-zero downtime for systems that support private practices, surgery centers and hospitals. After acquiring a nearby MSP, the company also had to fully integrate ticketing and asset databases while preserving uninterrupted service for mission‑critical environments.

Keystone built on its longstanding Continuum/Autotask relationship and migrated to the new API‑based integration, including a seamless merge of the acquired firm’s Autotask system. The integrated solution delivers proactive monitoring (about 33% of ticket volume, ~635 issues/month), faster response times, optimized workflows and greater confidence for staff—reducing risk of failure and extending measurable value to clients.

Keystone IT Consulting

Eric Humes

CEO, Keystone IT