Case Study: ImageQuest achieves rapid MSP growth and improved margins with Continuum

How ImageQuest is Transforming its Business with Continuum

ImageQuest, a Tennessee technology services provider founded in 2007 as an office equipment dealership, set out to pivot into managed IT but faced challenges scaling services and finding skilled staff while maintaining consistent customer care. The company needed a partner that would integrate seamlessly with its business and allow it to standardize offerings across its client base.

ImageQuest partnered with Continuum, adopting its remote monitoring and management platform, 24x7 NOC and help desk, and the Continuity247 backup and disaster‑recovery solution. With Continuum handling monitoring, remediation and BDR on a standardized platform, ImageQuest has grown to 75% managed IT, improved margins and service levels, and is confidently onboarding new managed‑services customers without adding internal technical headcount.

ImageQuest

Milton Bartley

Co-Founder, President and CEO