Case Study: Frontier Business Products achieves 75% faster restores and doubles monthly recurring revenue with Continuum

Frontier Business Products Accelerates Service and Revenue with Continuum

Frontier Business Products (FBP), a Colorado-based business technology provider with over 35 years of experience, needed a reliable platform and partner to build a scalable, profitable managed services business after repeated frustrations with its previous backup and disaster recovery (BDR) vendor—slow, unreliable restores and limited verification. The challenge was to reduce hands-on management time, improve recovery reliability, and create a more profitable recurring revenue stream.

FBP adopted Continuum Recover, along with Continuum Command and Continuum Assist, leveraging Continuum’s NOC and Tru‑Verify video verification to cut backup management from 0.5 FTE/week to 0.05 FTE and perform restores 75% faster. Monthly recurring revenue for BDR services doubled, Help Desk resolves 94–95% of tickets, margins on managed services rose from ~40% to ~60%, and FBP increased profitability by refurbishing hardware (generating up to $3,500 on a $600 box), enabling the team to focus on growth and customer relationships.

Frontier Business Products

Scott Oleson

Senior Virtual Chief Information Officer & Director of Information Technology