Case Study: LeadingEdge scales client onboarding and reduces staffing needs with Continuum’s RMM, NOC and Help Desk

Empowering Small Business IT in the UK

LeadingEdge is a UK IT services provider founded in 2000 that helps SMEs run reliable, business-focused technology. The company needed an intelligent, single-source Remote Monitoring and Management (RMM) solution that combined backend monitoring and remediation with frontline end-user support on a fixed monthly cost so it could scale and onboard new clients without expanding technical headcount.

LeadingEdge adopted Continuum’s integrated RMM platform supported by a 24x7 NOC, a white‑label Help Desk, and a Network Assessment tool, plus local UK account support. The result: more proactive, worldwide support with fewer false alerts, continuous help-desk coverage, reduced staffing needs and cost, and the ability to confidently grow service offerings and take on new clients.

LeadingEdge

Dean Parry

General Manager