Case Study: Empower Information Systems resolves 330 tickets in under 2 hours with Continuum

Empower Information Systems Dispatches 330 Tickets in under 2 Hours with Continuum/ Autotask Integration

Empower Information Systems, led by Principal and CSO Jason Holbrook, faced a need to scale help-desk operations for time-sensitive clients (healthcare, government) without adding staff. A lag between their ticketing PSA and Continuum monitoring meant incomplete asset reporting and slowed response times, limiting their ability to resolve high ticket volumes quickly.

By adopting the upgraded Autotask API integration with Continuum’s RMM, NOC and Help Desk, Empower achieved near real-time asset synchronization and tighter workflows. The integration let the team clear 330 tickets in about 90 minutes, improved reporting and client visibility, and positioned the company to handle more business without increasing headcount.

Empower Information Systems

Jason Holbrook

Principal and CSO, Empower Information Systems