Case Study: Ekaru achieves scalable 24x7 IT support to fuel growth with Continuum

Ekaru’s Partnership with Continuum Ensures No Client is Left Behind

Ekaru, a Massachusetts-based managed service provider led by Ann Westerheim, needed a way to deliver fast, professional 24x7 support to a growing and sometimes unpredictable customer load. As a small company that must support larger clients without inflating labor costs, Ekaru faced staffing limits that threatened response times and its goal to grow by 20% this year.

Ekaru partnered with Continuum for a white‑labeled, fully integrated solution—RMM, a U.S.-based Help Desk and a 24x7 NOC—giving them scalable level 1–2 support, proactive monitoring and after-hours remediation. The partnership lets Ekaru provide consistent, high-quality service without hiring to peak demand, speeds issue resolution, saves staff time, and positions the company to meet its growth targets.

Ekaru

Ann Westerheim

Founder and President