Case Study: DS Tech achieves doubled EBITDA and 90% fewer open tickets with Continuum

DS Tech doubles EBIDTA in a single year by delivering enterprise-level services at an SMB price point

DS Tech, a U.S.-based managed services provider, set out to deliver proactive, enterprise-quality support for its customers but struggled with noisy, false-positive alerts and heavy RMM management overhead. The company routinely ran with more than 1,000 open tickets, which kept technicians tied to platform maintenance instead of higher-value customer work, and it needed 24x7 NOC coverage and better scalability.

By adopting Continuum Command, Recover, Fortify, the Continuum SOC and Continuum Assist (including a dedicated NOC tech), DS Tech cut alert noise and made alerts far more actionable—shrinking open tickets to fewer than 100 and restoring confidence in backups and threat response. The changes doubled EBITDA in a year, lifted revenue 16%, increased customer referrals, and enabled DS Tech to offer enterprise-level services at SMB prices and win larger, more profitable deals.

DS Tech

Eric Wakkuri

Chief Executive Officer