Case Study: IntelliSyn Communications, Inc. expands into Quebec and wins French‑speaking clients with Continuum's Virtual Help Desk and RMM

Continuum's Virtual Help Desk and RMM Enable MSP to Expand Geographic Footprint

IntelliSyn Communications, an Ottawa-based MSP serving small and mid-sized enterprises, needed a way to provide reliable help desk support to French-speaking clients in Quebec — a market complicated by language and unique contract laws. To test expansion, they chose Continuum’s Virtual Help Desk and RMM to see if outsourced support could handle a particularly difficult, already unhappy Quebec customer.

Continuum provided a live, U.S.-based Help Desk, RMM and NOC, including a French-speaking service desk technician who worked with IntelliSyn’s team to quickly resolve issues and restore the client’s confidence. As a result, IntelliSyn now supports Quebec customers, has opened an untapped French-Canadian market, and benefits from cost savings and increased competitiveness by running all clients on the Continuum platform.

IntelliSyn Communications, Inc.

Chris Stratton

President, IntelliSyn Communications Inc.