Case Study: Itek Systems Management achieves more productive staff and reliable 24/7 backups with Continuum’s Continuity247

Continuum’s Fully-Managed BDR Platform Empowers Itek’s Staff to Focus on High-Value Work and Strategic Growth

Itek Systems Management, a Fife-based IT provider with more than 13 years’ experience, had been frustrated by backup and disaster recovery solutions that were unreliable, time-consuming to manage, and lacked sufficient support. The company needed an easy-to-deploy, fully supported BDR platform that would protect clients without tying up its technical team.

Itek implemented Continuum’s Continuity247 — a fully managed BDR platform with 24/7 NOC support, a single-pane dashboard, Continuum RMM integration, and Tru‑Verify recovery validation. The solution eliminated routine backup chores, increased confidence in recoverability, freed technicians to focus on client-facing and growth activities, and improved overall service quality.

Itek Systems Management

Andrew Bousie

Technical Services Manager