Case Study: Waypoint achieves rapid disaster recovery and higher technician efficiency with Continuum Vault from Continuum

Continuum Vault Disaster Recovery is Just the Beginning

Waypoint, a Charlotte-based managed services provider led by Dan Wilson, needed a proven, affordable business disaster recovery (BDR) solution for its SMB clients after experiencing slow restores and real incidents (including an accidental full QuickBooks deletion). The company sought a cloud-based, easy-to-manage system that reduced downtime and simplified technician workflows compared with prior 24-hour recovery processes.

Waypoint implemented Continuum Vault — Datto-backed hardware with Continuum’s backup, virtualization and RMM integration — which offers quick on- and off-site recovery, automated daily mount/snapshot verification, and simple virtualization to the cloud. The result: restores in minutes rather than hours (typically 5–15 minutes), stronger client retention and sales, and significantly improved technician efficiency (workstations per technician rose from about 175 to 345), boosting responsiveness and profitability.

Waypoint

Dan Wilson

President & CEO, Waypoint