Case Study: The Critical Update, Inc. achieves doubled customer base and delivers proactive IT support with Continuum

Continuum Lets Managed IT Services Provider Deliver the “Personal Touch"

The Critical Update is an Austin-based managed IT services provider founded in 2003 by Luis Delgado. With a small team serving schools, healthcare, nonprofits and other SMBs, the company’s challenge was delivering high-quality, timely IT support and proactive maintenance affordably while scaling client capacity without adding staff.

By adopting Continuum’s managed services — especially its Network Operations Center and Help Desk — The Critical Update outsourced routine monitoring, troubleshooting and ticket resolution. The result: faster, proactive support and measurable productivity gains for clients (some reporting dramatic improvements), the ability to double the customer base without extra hires, and reduced owner workload with better ROI for customers.

The Critical Update, Inc.

Luis Delgado

President/Senior Consultant, The Critical Update, Inc.