Case Study: SWK Technologies achieves proactive monitoring and deeper customer insights with Continuum's RMM and NOC

Continuum Helps SWK Plan, Manage and Respond to Customer Demands

SWK Technologies, an IT consulting and managed‑services provider, needed to give customers deeper, more actionable insight into their systems while delivering comprehensive, proactive 24/7 monitoring—especially as it scaled managed services and encountered complex events like a difficult data migration.

By adopting Continuum’s RMM platform (including IntelliMon alerting) and NOC support, SWK gained intelligent alerting, automated remediation, patching and round‑the‑clock escalation. The partnership reduced false positives, sped issue resolution (notably during the migration), improved customer visibility, freed internal resources, opened new revenue opportunities and materially increased responsiveness and profitability.

SWK Technologies

Matt Hahn

VP of Network Services, SWK Technologies