Case Study: Clocktower Technology Services wins $75K–$100K in annual revenue and scales 24/7 support with Continuum Help Desk

Continuum Help Desk Helps Clocktower Technology Attract Larger Accounts

Clocktower Technology Services, a Franklin, MA managed services provider, needed to offer reliable 24/7 technical support without hiring more staff. Lacking around‑the‑clock coverage had cost them a major client and limited their ability to pursue larger, more lucrative accounts.

By outsourcing to Continuum Help Desk — a U.S.-based, 24/7 support partner — about 75% of customer issues are resolved without involving Clocktower’s engineers, freeing technicians for higher‑value work and providing fast, professional service. That capability helped Clocktower win a roughly 100‑user support agreement worth an estimated $75,000–$100,000 in annual revenue and scale more smoothly without adding headcount.

Clocktower Technology Services

Bryan Sullo

Principal