Case Study: CMIT Solutions achieves 24x7 professional support and avoids hiring extra staff with Continuum Help Desk

Continuum Help Desk Delivers Win/Win for CMIT Solutions

CMIT Solutions of Hunterdon‑Somerset NJ, led by owner John Chapman, provides IT services to small businesses but was spending too much time on routine end‑user support. Minor issues consumed hours, pulling Chapman away from strategic technology planning, and he needed a partner that would act as a seamless extension of his team while keeping ticket status visible and escalation smooth.

Chapman adopted the Continuum Help Desk: a white‑label, US‑staffed support desk combined with a remote management agent and NOC. Continuum handles 24/7 troubleshooting and remote fixes, eliminating the need to hire extra staff, minimizing customer downtime, and freeing Chapman and his team to focus on higher‑value initiatives while improving service levels.

CMIT Solutions

John Chapman

Owner