Case Study: Server Sentry achieves Australia’s only live 24x7 IT Help Desk with Continuum

Continuum Empowers Server Sentry to Offer Australia’s Only Live 24x7 IT Help Desk

Server Sentry, a Melbourne-based managed services provider, needed a way to stand out in a crowded Australian MSP market and deliver true 24x7 support without hiring expensive local engineers. With only a small in‑house team, the company lacked the coverage and specialist expertise required to scale service offerings and meet client guarantees.

By partnering with Continuum for its RMM platform, 24x7 NOC and white‑labeled U.S. Help Desk, Server Sentry now offers Australia’s only live 24x7 IT help desk. Continuum’s NOC remediates up to 90% of routine tickets, the Help Desk earned a 90% client approval rating, and Server Sentry avoided hiring several engineers—freeing staff for strategic, customer‑facing work and enabling broader service growth.

Server Sentry

Jamie Woodland

Chief Technology Manager