Case Study: Evolve IT fortifies customer relationships and grows 20% year‑on‑year with Continuum RMM and NOC

Continuum Empowers Evolve IT Australia to Fortify Customer Relationships and Offer More Strategic and Profitable Services

Evolve IT Australia is a Melbourne‑based MSP with more than two decades of experience helping small and mid‑size organisations and not‑for‑profits with digital transformation and community‑focused services. The firm was technically capable but found routine maintenance and monitoring were consuming time and resources, so it sought an intelligent RMM platform and stronger back‑end support to let its team spend more face‑time on customer relationships.

Evolve IT partnered with Continuum in 2016 and adopted Continuum RMM alongside its integrated NOC (700+ technicians) and Elite Server Care, supported by Continuum University training. The NOC handles proactive monitoring and routine tasks so Evolve IT’s technicians can pursue strategic projects and client engagement, driving efficiency, more profitable, longer‑lasting customer relationships and over 20% year‑on‑year growth while enabling expansion into additional services like security and BDR.

Evolve IT

Nick Moran

Managing Director