Case Study: Atlantic Data Team triples capacity and transforms from break-fix to MSP with Continuum

Atlantic Data Team Finds Confidence with Continuum Managed Services

Atlantic Data Team, a small IT services firm based in the greater Orlando/Daytona Beach area, needed to transition from a one‑man break‑fix business to a profitable managed services provider while keeping overhead low and meeting customer service commitments. Founder and CEO James Gentry was concerned about scaling support with limited staff and delivering on managed services agreements.

By adopting Continuum’s integrated offerings — remote monitoring and management (RMM), 24/7 NOC support and Continuum Vault for backup and disaster recovery — Atlantic Data Team rapidly scaled its capacity, tripling the number of customers handled per resource. The company grew to a five‑person core team backed by Continuum’s NOC, used unlimited remote support as a marketing differentiator, and sustained strong growth even during a weak economy.

Atlantic Data Team

James Gentry

President/CEO