Case Study: Travis Perkins achieves unified cloud communications and improved customer service with Content Guru

Travis Perkins - Customer Case Study

Travis Perkins was struggling with inefficient call handling, isolated contact centres that were easily overwhelmed during peaks, and several legacy systems nearing end-of-life with prohibitively expensive replacement costs. To modernize within a tight budget and improve customer service, Travis Perkins engaged Content Guru to deploy its storm cloud contact centre solution.

Content Guru migrated Travis Perkins to storm, unifying a geographically disparate estate and using IVR and iACD® logic plus storm VIEW™ for real-time and historical reporting. The cloud deployment delivered rapid migration and immediate ROI, eliminated costly rip-and-replace hardware, created OpEx savings, improved resilience during traffic peaks, reduced response times and gave managers granular visibility across all contact centre operations.

Travis Perkins