Case Study: Tesco Bank improves customer experience with Content Guru

Tesco Bank - Customer Case Study

Tesco Bank, part of the Tesco group and serving over five million customers in the UK, was looking for an agile vendor that could improve both customer and colleague experience while still allowing its team to make changes independently. Tesco Bank turned to Content Guru and its storm platform to support this goal.

Content Guru implemented its storm platform for Tesco Bank, creating a more flexible and collaborative customer service environment. The results included a 30-second reduction in average handling time, a 9% increase in agent positive feedback, and a 14% increase in CSAT, demonstrating a clear improvement in service efficiency and satisfaction.

Tesco Bank