Case Study: STCU strengthens fraud detection and improves member experience with Content Guru's storm® platform

STCU reduces handle time by 10% with Content Guru

The customer STCU, a financial institution, faced challenges with rising fraud complexity including deepfake and impersonation attacks, high volumes of alerts requiring manual review, and the difficulty of detecting fraud in real time without impacting the member experience. To address this, they partnered with vendor Content Guru.

Content Guru implemented its storm® platform integrated with advanced voice authentication. This solution enabled STCU to detect fraud signals in real time, provide agents with actionable risk insights, and streamline workflows. The results included a 10% reduction in handle time, a 28% improvement in service levels, and a measurable impact achieved in less than 30 days.

STCU