Case Study: NEC achieves scalable, flexible cloud contact centres and real-time reporting with Content Guru's storm platform

NEC - Customer Case Study

NEC Software Solutions, a 2,300-employee public sector software and outsourcing provider working with over 400 local authorities and used across UK police forces and NHS hospitals, needed a scalable, cost-effective contact centre solution to handle high-volume queues, enable rapid opening of new centres, and support flexible remote working. NEC chose Content Guru’s storm platform (storm CONTACT, storm FLOW, storm PADLOCK) to meet tight public-sector budgets while improving visibility and performance across multiple contracts, councils and locations.

Content Guru implemented its cloud-based storm platform with a bespoke supervisor dashboard, real-time and historical reporting, automated services and device-agnostic access, enabling a seamless transition with minimal disruption. The result: faster deployments, improved target tracking and flexible home/remote working; storm now supports over 1,000 agents servicing nearly 500 queues and handling around half a million calls and emails a year, while delivering pay-as-you-go cost-efficiency and continued feature enhancements.

NEC