Case Study: KwikFit achieves a flexible, cloud-based contact center with Content Guru

KwikFit - Customer Case Study

KwikFit, a rapid car service and repair provider with 165 branches in the Netherlands, needed a highly flexible contact center solution that could be implemented quickly ahead of a planned office move. According to the case study, the company wanted a system they could control themselves without relying on IT or a supplier.

Content Guru implemented its storm platform, enabling KwikFit to transition an entire office to the cloud-based contact center in just 30 minutes. The solution helped reduce employee churn and gave KwikFit a flexible, future-proofed contact center with measurable speed and operational improvements.

KwikFit