Case Study: HAP Zeeland achieves scalable, priority-driven out-of-hours care with Content Guru's storm™

Huisartsenpost (HAP) Zeeland - Customer Case Study

Huisartsenpost (HAP) Zeeland is an out-of-hours GP replacement service in the South-West Netherlands with 110 physicians delivering care to over 90,000 people a year across three cities. Facing unpredictable spikes in contact demand and an existing system that lacked detailed contact visibility and scaling, HAP Zeeland engaged Content Guru and its storm™ platform to improve communications and patient accessibility.

Content Guru implemented storm™, providing intelligent contact routing, real-time and historical reporting, and Management Information across all interactions while automatically scaling to any concurrent demand. As a result, HAP Zeeland now has complete visibility over communications, can prioritize and immediately connect urgent patients to the right resource, and handle peak volumes reliably—positioning the service as a technological pioneer in its sector.

Huisartsenpost (HAP) Zeeland

Camiel Rentmeester

ICT Manager