Case Study: Sodexo achieves centralized, scalable contact centre and improved customer experience with Content Guru's storm platform

How Sodexo improves Quality of Life services for customers and colleagues

Sodexo, a global Quality of Life services provider with 420,000 employees across 80+ countries, faced fragmented ICT systems that produced inconsistent management information, limited communication channels, and no capacity to cope with unpredictable contact spikes. This hindered rapid decision-making and remote working for its mobile workforce. To address these challenges Sodexo engaged Content Guru and deployed its cloud-based storm platform, including storm VIEW and storm CONTACT.

Content Guru delivered a centralized, scalable contact-centre solution: storm VIEW provides real-time and historical dashboards for faster, data-driven decisions, storm CONTACT unifies channels and supports remote agent logins and built‑in disaster recovery, and storm FLOW enables fast updates to routing. The result for Sodexo was national centralization of its contact estate, the ability to handle demand peaks and remote working, continuous platform improvements within budget, and more consistent, responsive customer service with improved engagement, satisfaction and resolution times.

Sodexo