Case Study: Sliqpay streamlines inbound and outbound contact with contactSPACE

How Sliqpay seamlessly manages inbound and outbound interactions in a single environment – with contactSPACE

Sliqpay, a fintech solutions provider for dental and healthcare organizations, faced the challenge of automating complex collections and customer service workflows. They needed a single solution to manage both inbound B2B and B2C enquiries and a high volume of efficient outbound collections calls. They turned to vendor contactSPACE for an all-in-one contact center solution to handle these interactions seamlessly.

contactSPACE implemented a blended call queue system with intelligent automation and a custom integration with Netsuite ERP. This provided agents with complete customer visibility and streamlined their workflows between inbound and outbound activities. The results were significant, including a 50% increase in outbound dialing capabilities and a major boost to overall team efficiency and productivity.

Sliqpay

Craig Guyan

Chief Risk Officer