Case Study: Skills Certified Achieves Rapid Growth and 50% Higher Conversions with contactSPACE

How Skills Certified unlocked incredible business growth – with contactSPACE

Skills Certified, a company experiencing exponential growth, faced the challenge of consolidating its systems and facilitating rapid expansion without an on-site IT or dialler management team. They required a fully cloud-based contact solution from a vendor like contactSPACE to automate lead allocation, integrate various platforms, and support multi-channel interactions without requiring extensive technical support.

contactSPACE implemented an all-in-one automated cloud solution that integrated with Skills Certified's CRM and automatically routed leads to agents. This solution eliminated manual work and provided comprehensive visibility through dashboards and reporting. The results were significant, with Skills Certified achieving a 50% increase in conversions per hour and rapidly growing its team from under 10 to over 20 agents within a few months, attributing this remarkable business growth directly to the contactSPACE platform.

Skills Certified

Scott Bailey

Head of Operations