Case Study: MonDial reduces technical complexity and improves agent efficiency with contactSPACE

How MonDial, a telephone fundraising agency, significantly reduced technical complexity – with contactSPACE

MonDial, a telephone fundraising agency, faced significant technical complexity with its outdated, European-based call scripting solution, which was slow, difficult to customize, and poorly supported. After a failed engagement with another Australian provider, they sought a reliable, cloud-based contact centre solution from contactSPACE to streamline their operations and reduce overhead.

contactSPACE implemented a customized solution by integrating with MonDial's existing PABX and providing its intuitive scripting and call guide technology. This resulted in a 30% reduction in call-handling time, eliminated manual processes, and included the deployment of a PCI-compliant payment solution. The support and flexibility from contactSPACE enabled MonDial to greatly improve agent productivity and campaign sophistication.

MonDial

Ashley Rose

Chief Executive Officer