Case Study: GiveTel doubles contact rates with contactSPACE

How GiveTel, a tele-fundraising agency, found the perfect contact centre solution in contactSPACE

GiveTel, a tele-fundraising agency working with not-for-profit organizations, faced performance issues with their incumbent contact centre software, which hampered agent productivity. They needed a robust, cost-effective solution that could handle the complex demands of managing hundreds of different campaigns and data sources for their charity clients.

contactSPACE implemented its contact centre solution, which provided the responsive, flexible platform and real-time analytics GiveTel required. The results were significant: contact rates doubled, technology expenses were cut, and the team achieved better results with fewer calls. The solution also integrated PCI-compliant payment processing, and GiveTel experienced incredible growth, with contactSPACE delivering a strong return on investment.

GiveTel

Lora Stockley

Chief Information Officer