Case Study: SunDoctors achieves 80% more contacts with contactSPACE

How contactSPACE helps SunDoctors diagnose patients early

SunDoctors, a medical organization with over 200 staff, was facing significant challenges with an outdated Excel-based system for managing patient contacts. This inefficient process caused delays in reaching patients and difficulties with record keeping. They sought a sophisticated contact center solution from contactSPACE to improve efficiency and enhance both the agent and patient experience.

contactSPACE provided an intuitive software solution, notably its CallGuides module, which was implemented quickly and supported by a dedicated customer success team. The results were immediate and substantial; SunDoctors saw an 80% increase in daily calls and a dramatic reduction in average handling time. These efficiencies led SunDoctors to become a lifetime customer and advocate of contactSPACE.

SunDoctors

Anthony Augustine

Head of Commercial Operations