Case Study: ASTIA scales operations and boosts efficiency with contactSPACE

How ASTIA, a financial services outsourcer, scaled their operations smoothly and efficiently – with contactSPACE

The customer, ASTIA, is a financial services outsourcer that faced the challenge of managing rapid growth without an on-site IT or dialler management team. They needed a 100% cloud-based contact centre solution from a vendor like contactSPACE to consolidate their systems, automate workflows, and provide seamless scalability for their agents.

contactSPACE implemented an all-in-one cloud solution that integrated with ASTIA’s CRM to automatically route and dial leads. This resulted in a 50% increase in conversions per hour and supported the company's growth from fewer than 10 to over 50 agents within a year, all while providing unparalleled performance visibility.

ASTIA

Scott Bailey

Operations Manager