Case Study: Johnsonville improves employee access to knowledge with Lucy

Why Johnsonville Loves Lucy

Johnsonville, a consumer goods company, faced a challenge with its vast and disorganized internal knowledge systems, which were spread across different departments and shared drives. Employees wasted significant time searching for information and interrupting colleagues. To solve this, Johnsonville partnered with vendor Consumer Goods Technology to implement the Lucy AI-powered knowledge assistant platform.

The solution from Consumer Goods Technology involved deploying Lucy, which integrates with Microsoft SharePoint, Teams, and RSS feeds to provide a single access point for information. Employees can ask questions in real time and are directed to the exact resource they need. This has resulted in considerable time savings, faster and more confident decision-making across teams, and has freed up subject matter experts to focus on high-impact projects.

Johnsonville