Case Study: Chaeban Ice Cream boosts subscription sales and fulfillment with Bold Commerce

Chaeban Ice Cream - Customer Case Study

Chaeban Ice Cream, a premium ice cream maker, faced a major operational challenge when the COVID-19 pandemic forced its storefront to close. To survive, the company needed a new way to reach customers and generate consistent revenue, prompting its entry into the subscription market. They turned to the vendor Consumer Goods Technology and partnered with Bold Commerce, utilizing its Build-a-Box Subscriptions application for Shopify to manage the new service.

The solution from Bold Commerce provided a robust subscription management system that handled auto-billing, secure payments, and monthly flavor selection. This implementation allowed Chaeban Ice Cream to efficiently launch a delivery service, leading to an overwhelming customer response that far exceeded initial signup goals. The measurable impacts were significant: the company achieved break-even status for the first time, provided stable employment during the crisis, and built a deeper relationship with its customer base, all while navigating unprecedented demand shifts.

Chaeban Ice Cream

Darryl Stewart

Entrepreneur