Case Study: Tragedy Assistance Program for Survivors achieves 100% uptime and reliable 24/7 support with ConnexAI

Tragedy Assistance Program for Survivors - Customer Case Study

Tragedy Assistance Program for Survivors (TAPS) is a U.S. charity that supports military survivors and families through a 24/7 national helpline and needed guaranteed, always-on communications to deliver timely, empathetic support. To meet that challenge TAPS partnered with ConnexAI (via the Connex One platform) to overhaul its call infrastructure and ensure reliable access for callers.

ConnexAI implemented the Connex One call platform to receive, transfer and place calls, track call history and data, and provided real-time, dedicated support during a rapid two-week onboarding (versus months with other vendors). The result was a far more stable, 24/7 service—supporting thousands of people (TAPS recorded 9,246 new survivors last year), improved staffing coordination, and the level of uptime and responsiveness TAPS required.

Tragedy Assistance Program for Survivors

Bonnie Carroll

President and Founder