Case Study: Telesure Investment Holdings achieves always-on, omnichannel insurance support with ConnexAI

Telesure Investment Holdings delivers 24/7 AI service with ConnexAI

Telesure Investment Holdings (TIH), a global group of insurance companies, sought a more advanced, future-ready customer engagement solution after their previous provider failed to keep pace with evolving technology. Their challenge was to innovate how they support and engage customers across their portfolio of major insurance brands. This led them to partner with ConnexAI and implement its platform featuring AI-powered agents, analytics, and voice technology.

ConnexAI's solution provided TIH with 24/7 AI Agents to handle queries and transactions, a brand-personalized AI Voice assistant, and a real-time analytics platform that analyses 100% of interactions. The implementation also created a truly omnichannel experience by integrating all customer channels. As a result, TIH drastically increased service availability and consistency, elevated quality assurance standards, and gained a strategic advantage in customer engagement. ConnexAI enabled TIH to modernize its entire customer experience delivery.

Telesure Investment Holdings (tih)